delivery & returns


DELIVERY

Order processing hours are: Mon-Friday 8.30am-5.00pm
Our aim is to dispatch your order with you 2-5 working days after it is placed. 

If you have placed your order at the weekend, your order will begin to be processed on the next available working day which is Monday, in the case of a Public Holiday the next available working day is Tuesday. 

In the unlikely event that the item you have ordered is not available we will contact you within this time frame informing you of this and to arrange a refund or substitution

 

UK&IRELAND

  • All deliveries go through DPD 
  • Tracking number issued 
  • Signatures required

INTERNATIONAL :

  • An post registered post is used for international deliveries
  • Tracking number issued
  • Signatures required
  • Please allow 14 days for international delivery.

*Some popular items may have a longer delivery time due to stock replenishment, you will be notified by email.

RETURNS

You have 28 days right of withdrawal. You will be refunded to the same debit/credit card that was used for payment at greenisland.ie. Please allow up to 14 days for the processing of returns. We are an online company, we operate from our warehouse and showrooms in Dublin 24.

INSTRUCTIONS

A return form is included with your package.

1.Tear off the return form and fill in the code that best explains the reason for your return

2.Place the return form together with the item(s) you wish to return in a suitable bag, e.g the one you got from greenisland.ie.

3.Email info@greenisland.ie giving your order number & return in the title.

4.Send the package by post to:

GreenIsland

C/O returns

Unit 3 

Fashion City 

Ballymount

Dublin 24

5. A full refund will be issued on receipt back.

6. Green Island are not responsible for lost goods.

Registered post is recommended to ensure your package is safely returned